We have a 7-day return policy from the date of purchase and will be subject to a 15% restocking fee, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at orderdesk@openbox.ca. If your return is accepted, we’ll promptly get back to you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping the item will be deducted from your refund.
An exception to this would be if the item received was defective or the wrong item. In this case, openbox.ca would refund / cover return shipping costs.
You can always contact us for any return question at orderdesk@openbox.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like Clearance items & Personal and Cooking Appliances which are final sale. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
